Shipping and Delivery

Processing Time

Every order is made to order, so it goes through a few steps before it leaves the workshop:

Validation (up to 24 hours): we keep a short window to check each order. This is the only moment when an order can still be modified or cancelled before it goes into production, so please write to us quickly at hello@studioninette.be if needed.

Production and dispatch (2 to 5 business days): your order is printed, packed and handed to the carrier. Processing times may be longer during busy periods or product launches.

Shipping Rates

Estimated Delivery Times

These times start once your order has been dispatched, not from the day you order.

Please note: these are estimates, not guarantees. Delivery may be affected by carrier delays, customs procedures, busy periods or other unforeseen events. If that happens, we will keep you updated. If you need your order for a specific date (event, gift), we recommend ordering well in advance.

Order Tracking

A confirmation email with tracking information will be sent once your order has been dispatched. “Dispatched” means your parcel has left our workshop, not that the carrier has already scanned it.

Please allow up to 5 business days for the tracking to become active and show updates. In the meantime, the link may display no information, which is normal.

Customs and Import Duties

For orders outside the European Union, customs fees and import duties may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in the order total.

Damaged or Lost Parcels

If your order arrives damaged or does not reach you, please contact us as soon as possible at hello@studioninette.be, ideally within 14 days after the end of the estimated delivery window (see “Total from order” above). It is easier for us to investigate with the carrier while the order is still recent. Depending on the situation, we will find the most suitable solution together.

Incorrect Delivery Address

Please check your delivery information before confirming your order. If a parcel cannot be delivered because of an incorrect address, get in touch and we will see what can be done.

Questions

For any shipping-related questions, contact us at hello@studioninette.be.